Terms of Service
Last updated: 24 September 2026
Draft — this page is being finalised and may change before launch.
These terms apply when you use cucibros.com and book laundry services from CuciBros.
Bookings
- You can book pickups for condos we currently serve. Available times depend on capacity.
- You can cancel or reschedule free of charge until 2 hours before your pickup window.
- If nobody is available at pickup and no bag is left at the agreed spot, the pickup may be marked as missed; repeated missed pickups may carry a fee, which we will tell you about in advance.
Prices & payment
- Prices are per bag size, as shown when you book. Bags are weighed at the laundry; weight above the bag's limit is charged at the published per-kg rate, and we will tell you the final amount before delivery.
- Payment is due once your final amount is confirmed. We may hold delivery until payment is received.
Caring for your items
- Please check pockets and remove valuables, cash and items that may damage other clothes. We are not responsible for items left in pockets.
- Please do not include dry-clean-only, delicate or heavily stained items unless we have agreed to handle them.
- If something is damaged or lost while in our care, tell us within 48 hours of delivery. Compensation is limited to a fair value of the item, capped at 10 times the price paid for the bag it was in.
Your account
- Keep your login details private. You are responsible for bookings made from your account.
- We may suspend accounts used for fake bookings or abuse of our riders or partners.
Changes
- We may update these terms. We will show the date of the latest version on this page.
Contact
- CuciBros · hello@cucibros.com